lumbco Posted April 22, 2020 Share Posted April 22, 2020 I am a new potential customer and have just installed True Earth Great Britain South Demo. I use Xplane 11. Received error message that 1086 files failed to extract and 14 files failed to convert. Tried 'verify files' a number of times, it just changed the failed numbers. I have not bought anything yet, is this significant? Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 22, 2020 Share Posted April 22, 2020 7 hours ago, lumbco said: I am a new potential customer and have just installed True Earth Great Britain South Demo. I use Xplane 11. Received error message that 1086 files failed to extract and 14 files failed to convert. Tried 'verify files' a number of times, it just changed the failed numbers. I have not bought anything yet, is this significant? How and where did you install the addon? In the XP directory or a new created library? Also what fee disk space is on your C drive where the download will go? Attach your XP Log for review please Link to comment Share on other sites More sharing options...
lumbco Posted April 23, 2020 Author Share Posted April 23, 2020 16 hours ago, Jon Clarke said: How and where did you install the addon? In the XP directory or a new created library? Also what fee disk space is on your C drive where the download will go? Attach your XP Log for review please Link to comment Share on other sites More sharing options...
lumbco Posted April 23, 2020 Author Share Posted April 23, 2020 2 hours ago, lumbco said: Dear Jon, Thank you for your very swift response, apologies for my tardy reply as I had not expected such a swift reply due to the time difference. My system is Windows 10 v1909, c: drive is 250GB SSD with 180GB free. I installed a second 250GB SSD for the flight simulator, drive g: with 210GB free. I installed the demo scenery in the g: drive and received the warnings about failed extractions and conversions. I uninstalled and then re-installed using all the recommended defaults but still received the error message. Is the XP log the same as the Orbx Central log? I tried to attach my 13.8MB Orbx central log but was warned that the maximum loadable is 7.95MB. I have deleted what I believe to be the second installation from the log to enable me to attach for you hopefully the log of the first installation. central.log Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 23, 2020 Share Posted April 23, 2020 @Nick Cooper Please forward this to the Orbx central support forum. Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 23, 2020 Share Posted April 23, 2020 Hello, before I do, Orbx Central is trying to install to G:\X-Plane 11 but is reporting that it is not there. Where is X Plane 11 installed please. Link to comment Share on other sites More sharing options...
lumbco Posted April 24, 2020 Author Share Posted April 24, 2020 13 hours ago, Nick Cooper said: Hello, before I do, Orbx Central is trying to install to G:\X-Plane 11 but is reporting that it is not there. Where is X Plane 11 installed please. Dear Nick, Screen shots 'capture 1' and 'capture 2' show the disposition of the folders in my g: drive, XP11 is located at g;/X-Plane 11. The screen shot 'capture 3' shows that a folder labelled Orbx Library has been placed in the User folder of the c: drive. Perhaps it is bad practice to place X-Plane in a separate drive? Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 24, 2020 Share Posted April 24, 2020 Hello, your log is full of this type of message: Quote Unable to create directory G:\X-Plane 11\Custom Scenery\Orbx_A_GB_Demo_TrueEarth_Custom\objects\Misc System.IO.DirectoryNotFoundException: Could not find a part of the path 'G:\X-Plane 11\Custom Scenery\Orbx_A_GB_Demo_TrueEarth_Custom\objects\portsmouth'. which is suggesting to me that the demo is not being installed into your Orbx Library and that there is something stopping the files from being created. I would agree that the C drive is not a good place to have the library but it seems that it is not in use. It is also not necessarily a good place to have the installation take place, so you could change the location on the Downloader\Temporary Files page. Link to comment Share on other sites More sharing options...
lumbco Posted April 24, 2020 Author Share Posted April 24, 2020 1 hour ago, Nick Cooper said: Hello, your log is full of this type of message: which is suggesting to me that the demo is not being installed into your Orbx Library and that there is something stopping the files from being created. I would agree that the C drive is not a good place to have the library but it seems that it is not in use. It is also not necessarily a good place to have the installation take place, so you could change the location on the Downloader\Temporary Files page. Dear Nick, Looks like my disc drive settup is not satisfactory, would it be better to abandon the g: drive and can you please advise me how to optimise the configuration? Regards, Brian Lumb Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 24, 2020 Share Posted April 24, 2020 Hello Brian, how much free space do you have and on which drives? Link to comment Share on other sites More sharing options...
lumbco Posted April 24, 2020 Author Share Posted April 24, 2020 1 hour ago, Nick Cooper said: Hello Brian, how much free space do you have and on which drives? 179GB on the c drive, 210GB on the G drive. Brian Link to comment Share on other sites More sharing options...
lumbco Posted April 29, 2020 Author Share Posted April 29, 2020 Dear Nick, I have not head from you since last Friday, did you receive my reply to your question about free space? I have decided to abandon trying to install X-Plane and the scenery demo to a separate drive. I have now installed them on the c: drive but I still get the same error with the following sequence: install in X-Plane folder produces error message "316 files failed to convert" clicked VERIFY to resolve issues received same error message "316 files failed to convert" clicked "MIGRATE TO LIBRARY" blue box labelled "MAIN LIBRARY", clicked on this and received error message " LIBRARY PATH DOES NOT EXIST" What should I do? Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 29, 2020 Share Posted April 29, 2020 Attach your Orbx Central file and we can let the Orbx central folks sort out what is going wrong. I would NOT recommend you having either XPlane nor the addon on C drive. It is your OS drive and requires all kind of permissions etc . Your G drive is where you need to install XP and also install the TEGB demo directly into your XP directory. Link to comment Share on other sites More sharing options...
lumbco Posted April 30, 2020 Author Share Posted April 30, 2020 17 hours ago, Jon Clarke said: Attach your Orbx Central file and we can let the Orbx central folks sort out what is going wrong. I would NOT recommend you having either XPlane nor the addon on C drive. It is your OS drive and requires all kind of permissions etc . Your G drive is where you need to install XP and also install the TEGB demo directly into your XP directory. Thanks for coming back to me Jon. I will take your advice and uninstall X-Plane and the TE Great Britain South demo from the c: drive and install them on the g: drive once the Orbx Central file has been analysed. Orbx Central file attached. Regards, Brian Lumb central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 30, 2020 Share Posted April 30, 2020 Hello Brian, the errors are mainly of this type: Quote 2020-04-22T09:41:06.560Z [INFO] [Saturn] - [ERROR] Unable to create directory G:\X-Plane 11\Custom Scenery\Orbx_A_GB_Demo_TrueEarth_Custom\objects\portsmouth 2020-04-22T09:41:06.560Z [INFO] [Saturn] - System.IO.DirectoryNotFoundException: Could not find a part of the path 'G:\X-Plane 11\Custom Scenery\Orbx_A_GB_Demo_TrueEarth_Custom\objects\portsmouth'. I'll move this to the Orbx Central support forum. Link to comment Share on other sites More sharing options...
lumbco Posted May 5, 2020 Author Share Posted May 5, 2020 Will the results of the analysis be published here or do I need to go to another forum? My first request for help was on the 22nd April. Brian Lumb Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 5, 2020 Share Posted May 5, 2020 Hello Brian, I'll ask again. Apologies. Link to comment Share on other sites More sharing options...
lumbco Posted May 11, 2020 Author Share Posted May 11, 2020 Hello Nick, I reported my problem with the Great Britain South demo 19 days ago, it was referred back to Orbx Central 11 days ago and is still not resolved. I am very keen to get the scenery working as Orbx is the only developer offering detailed scenery for Popham airfield EGHP, where I used to fly a biplane microlight. It would be marvellous to recreate some of those flights. I have downloaded the Orbx Central user guide and on page 28 there is a reference to Windows 10 requiring three components to be installed for Central to function correctly: Visual C++ Redistributable for Visual Studio 2015 (x64) Microsoft Visual C++ 2015 Redistributable Update 3 RC Visual C++ Redistributable for Visual Studio 2013 (x64) Could this be the problem? I followed the Visual Studio 2015 link to the Microsoft download page and found that two files are offered in the package, namely vc_redist.x64.exe and vc_redist.x86.exe. Do I need to install both? There are similar multiple choices for the other two components and I am worried about damaging my installation if I install the wrong file. Brian Lumb Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 11, 2020 Share Posted May 11, 2020 Hello Brian, I am embarrassed by the lack of response. I have asked once again for the developers to have a look at your topic. Apologies once again. Link to comment Share on other sites More sharing options...
lumbco Posted May 11, 2020 Author Share Posted May 11, 2020 No need for apologies Nick, I will wait patiently. Its a bit like waiting for the PC to boot up in the old days. Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted May 12, 2020 Share Posted May 12, 2020 Hi @lumbco From inspecting the log file my intuition suggests that the're's an issue with the G:\ drive which is preventing folders or files from being created on it. It seems that Orbx Central doesn't have permission to write to the drive or the G:\X-Plane 11\. Does this folder exist? G:\X-Plane 11\Custom Scenery\ I see you've created a folder called Orbx Library on your C:\ drive but every installation in the log file has been into the simulator(not a library install) with the path of the sim G:\X-Plane 11 To rule out if the G:\ drive itself is the cause of the problems can you perform a library installation into the library on your c:\ drive? After having done so, can you attach your log file again. Let me know if you run into any issues with this. Link to comment Share on other sites More sharing options...
lumbco Posted May 12, 2020 Author Share Posted May 12, 2020 Dear Josh, thank you for looking at my problem. Answering your questions in order: 1. The folder G:\X-Plane 11\Custom Scenery\ does exist, screenshot attached. 2. I uninstalled the existing TE Great Britain South demo from the Orbx library in the C:\ drive. I then re-installed it and received the error message "316 files failed to convert". I tried "Verify" but received the same message. 3. I have attached the X-Plane 11 log file. Brian Lumb Log.txt Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted May 14, 2020 Share Posted May 14, 2020 Hi Brian, Can you attach your central.log file after performing the 'verify files' as well as a screenshot of the Settings -> Libraries page. Link to comment Share on other sites More sharing options...
lumbco Posted May 14, 2020 Author Share Posted May 14, 2020 I have just carried out a fresh Verify and have attached the files that you requested. Brian Lumb central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 14, 2020 Share Posted May 14, 2020 Hello Brian, I see that the conversion is not happening. Can you run through the required software again please? Link to comment Share on other sites More sharing options...
lumbco Posted May 14, 2020 Author Share Posted May 14, 2020 Hello Nick, I'm not sure what software you are referring to, is it the Visual C++ files referred to in post number 18? I don't know what Visual C++ is or why it should also be required, am afraid of crashing my PC by downloading the wrong files. Brian Lumb Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 14, 2020 Share Posted May 14, 2020 Hello, if you click on the link that I posted in 25, you will see the required links. Link to comment Share on other sites More sharing options...
lumbco Posted May 21, 2020 Author Share Posted May 21, 2020 Thanks Nick, you were absolutely right about the Visual C++ files. I installed them and they cured everything. Since then I have deleted the demo and bought the full GB South package together with Popham and Old Warden airfields. Thanks for your help. Brian Lumb Link to comment Share on other sites More sharing options...
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