resolved Orbx Central will not load

[qf777]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  win 10

Simulator:  p3d xp11

Screenshot:  

Issue:  Orbx central 4.1.1 will not start splash screen appears says initialising then loading then disappears and im left looking at the desk top ?

i have tried turning off the firewall also windows defender i tried a reboot re downloading central three times deleting v3 reinstalling 4.1.1 fed up now.

can you please have a look so i can install my new scenery

Thanks

Tim

 

 

========
2020-03-25T16:56:04.899Z [INFO] [Main] - Orbx Central - 4.1.1
2020-03-25T16:56:04.900Z [INFO] [Main] - Windows_NT 10.0.18362
2020-03-25T16:56:04.900Z [DEBUG] [Main] - env APPDATA: C:\Users\Tim.DESKTOP-61G3G7M\AppData\Roaming
2020-03-25T16:56:04.900Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2020-03-25T16:56:04.900Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\Tim.DESKTOP-61G3G7M\AppData\Local
2020-03-25T16:56:04.940Z [INFO] [Main] - Booting splashscreen.
2020-03-25T16:56:05.109Z [INFO] [Main] - [Main::Splash] Loaded
2020-03-25T16:56:05.110Z [INFO] [Main] - [Main::Splash] Checking for updates...
2020-03-25T16:56:05.110Z [INFO] [Main] - [Main::Splash] Racing update check with timeout...
2020-03-25T16:56:05.111Z [INFO] [Main] - Checking for update
2020-03-25T16:56:07.431Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed).
2020-03-25T16:56:07.432Z [INFO] [Main] - [Main::Splash] No updates available.
2020-03-25T16:56:07.433Z [INFO] [Main] - [Main::Splash] Boot requested.
2020-03-25T16:56:07.435Z [INFO] [Main] - [Main::Splash] Ready to launch application.
2020-03-25T16:56:07.435Z [INFO] [Main] - Application ready to start.
2020-03-25T16:56:07.436Z [INFO] [Main] - Creating main application window.
========
2020-03-25T16:57:02.061Z [INFO] [Main] - Orbx Central - 4.1.1
2020-03-25T16:57:02.061Z [INFO] [Main] - Windows_NT 10.0.18362
2020-03-25T16:57:02.062Z [DEBUG] [Main] - env APPDATA: C:\Users\Tim.DESKTOP-61G3G7M\AppData\Roaming
2020-03-25T16:57:02.062Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2020-03-25T16:57:02.062Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\Tim.DESKTOP-61G3G7M\AppData\Local
2020-03-25T16:57:02.324Z [INFO] [Main] - Booting splashscreen.
2020-03-25T16:57:02.646Z [INFO] [Main] - [Main::Splash] Loaded
2020-03-25T16:57:02.647Z [INFO] [Main] - [Main::Splash] Checking for updates...
2020-03-25T16:57:02.648Z [INFO] [Main] - [Main::Splash] Racing update check with timeout...
2020-03-25T16:57:02.648Z [INFO] [Main] - Checking for update
2020-03-25T16:57:04.419Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed).
2020-03-25T16:57:04.419Z [INFO] [Main] - [Main::Splash] No updates available.
2020-03-25T16:57:04.420Z [INFO] [Main] - [Main::Splash] Boot requested.
2020-03-25T16:57:04.421Z [INFO] [Main] - [Main::Splash] Ready to launch application.
2020-03-25T16:57:04.421Z [INFO] [Main] - Application ready to start.
2020-03-25T16:57:04.422Z [INFO] [Main] - Creating main application window.
========
2020-03-25T16:57:15.454Z [INFO] [Main] - Orbx Central - 4.1.1
2020-03-25T16:57:15.454Z [INFO] [Main] - Windows_NT 10.0.18362
2020-03-25T16:57:15.455Z [DEBUG] [Main] - env APPDATA: C:\Users\Tim.DESKTOP-61G3G7M\AppData\Roaming
2020-03-25T16:57:15.455Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2020-03-25T16:57:15.456Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\Tim.DESKTOP-61G3G7M\AppData\Local
2020-03-25T16:57:15.487Z [INFO] [Main] - Booting splashscreen.
2020-03-25T16:57:15.700Z [INFO] [Main] - [Main::Splash] Loaded
2020-03-25T16:57:15.701Z [INFO] [Main] - [Main::Splash] Checking for updates...
2020-03-25T16:57:15.702Z [INFO] [Main] - [Main::Splash] Racing update check with timeout...
2020-03-25T16:57:15.702Z [INFO] [Main] - Checking for update
2020-03-25T16:57:17.409Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed).
2020-03-25T16:57:17.409Z [INFO] [Main] - [Main::Splash] No updates available.
2020-03-25T16:57:17.410Z [INFO] [Main] - [Main::Splash] Boot requested.
2020-03-25T16:57:17.410Z [INFO] [Main] - [Main::Splash] Ready to launch application.
2020-03-25T16:57:17.411Z [INFO] [Main] - Application ready to start.
2020-03-25T16:57:17.411Z [INFO] [Main] - Creating main application window.

 

[Doug Sawatzky]

Hi

 

Is it being minimized to the taskbar?

[qf777]

Hello Doug

No its not minimizing to the task bar it almost seems like central just gives up .

I remember people saying p3d  was doing this ages ago i think the fix was deleting a cfg file some were.i must be missing something , im installing in the default drive etc maybe i should try installing on the sim drive ?

this is a link to a short vid of the problem https://www.youtube.com/watch?v=zq2gxnpQEWY&feature=youtu.be

Tim

[Doug Sawatzky]

Thanks

 

Please ensure the system requirements outline on page #28 of the below linked user guide are installed...even if you believe they are already installed, please rerun the installers.

 

https://docs.google.com/document/d/1QqebVX8fUFdFtOOEMR1ZULkhhieenQHNopfNY-5_K0Y/edit

[qf777]

Hi Doug

nope that hasn't worked, i repaired all the C++ redistrbutables and tried x64 and x86 just in case I already had 20/08  20/10  20/12  20/13 and 20/17

the link is asking for 20/15 these wont install because i have newer versions installed so i get this notification

central still wont start

Tim

[Doug Sawatzky]

Thanks

 

Then can you please attach a copy of the central.log (without opening it and copying and pasting the contents) and we will ask @Mitchell Williamson

 

In the mean time maybe try an uninstall and reinstall of Orbx Central.

[qf777]

OK Doug

thanks for the help

 

central.log

[Ben McClintock]

@qf777, did a reinstall of Orbx Central solve your issue?

[qf777]

Hello Ben

I tried re downloading central three times deleting v3 reinstalling 4.1.1 nothing is helping ive turned off all antivirus firewall the lot still nothing .

I think I may have to ask for a refund on my last buy I havent even been able to download it  .

regards

Tim

[qf777]

pahaps you could give me a link to download ftx central v3 and i can start again

Tim

[CSUBuzz]

Having the same problem.  I'v uninstalled 4.1.1 three times and reinstalled.    Orbx Central main screen flashes but does not actually appear on screen.  The Orbx Central icon is on my desktop but is useless.  

[Nick Cooper]

Hello,

welcome to the forums.

When the desktop icon is useless, is there an Orbx Central icon in the hidden icons box at the

right hand end of your taskbar that is not useless?

Like this:

 

 

[noels7]

Hi

 

Apologies if this post transgresses moderators assistance to OP's problem.

My problem is that although Orbx Central is installed I cannot get an icon for it on my desktop.

Any assistance would be appreciated.

 

noels7

 

central.log

[Nick Cooper]

Hello,

please use Windows Explorer to navigate to 

C:\Users\your user account name\AppData\Local\Programs\Orbx-central\Orbx Central.exe.

Right click on the file and select Send to\Desktop (create shortcut). 

[noels7]

Thanks Nick

 

My dumb. Next time I will try real hard to ask something more complicated

for you to get your teeth into.

 

Keep safe  in these trying times.

 

noels7

Noel Southam

[Nick Cooper]

Many thanks, you too.

[qf777]

Hi

I looked in the hidden icons and no joy

ok ive maneged to find and install ftx central v3 and it seems to be working '

i still cant use central v4.1.1 though so i cant download my last purchase

Tim

[Nick Cooper]

@Ben McClintock

[qf777]

Sorted

Turns out I needed to update my .net 3.5 and 4.8 after that central 4.1.1 installed fine

thanks for the help

Tim

[linad181]

Hello,

 

I'm also having this same problem. Start Orbx Central, splash screen shows, and then disappears. There's no icon in the tray. Program is not running in the background according to Task manager. It just seems to crash out. No alert. No error message. Nothing.

 

.NET and various C++ distributables are up-to-date. If I do a reinstall the programs works for...a day, and then the next day it goes right back to doing the same thing.

 

I've attached my "central.log" file. As you can see on 4/7 shows a stop right after "Creating main application window." 4/8 is after a reinstall (and restart, that seems to be important to make it work again, if only temporarily) the program opens and runs correctly. Multiple events and logs. Then 4/9 (today as I'm writing this) same thing as 4/7. No changes or modifications have happened.

 

I've also included a screenshot of the Event Viewer showing the app crashing.

 

Please let me know if there are any other troubleshooting steps I can try or any additional logging information you need.

 

Thanks!

 

 

central.log

[Doug Sawatzky]

Hi, welcome to the forums

 

Please disable your antivirus software and try again.