resolved Cannot install Scandinavian Mountains Airport

[jalmond]

Transaction ID: 5e74ee769c7e3

I get an error message saying "this is not compatible with the following, you will need to uninstall.."

The message doesn't list what is not compatible, nor have I ever received this message with all the other Orbx airports I've downloaded.   I have the latest P3DV4.5 and global base pack...

Please advise.

John

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10

Simulator:  P3DV4.5

Screenshot:  

Issue:  can't install

 

[jalmond]

Here's my log file from the preceding support request:
2020-03-20T16:43:42.695Z [INFO] [Main] - Orbx Central - 4.1.1
2020-03-20T16:43:42.696Z [INFO] [Main] - Windows_NT 10.0.18362
2020-03-20T16:43:42.696Z [DEBUG] [Main] - env APPDATA: C:\Users\John\AppData\Roaming
2020-03-20T16:43:42.697Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2020-03-20T16:43:42.697Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\John\AppData\Local
2020-03-20T16:43:42.750Z [INFO] [Main] - Booting splashscreen.
2020-03-20T16:43:47.560Z [INFO] [Central::InstallationService] - Beginning installation of ESKS Scandinavian Mountains Airport
2020-03-20T16:43:49.615Z [DEBUG] [Central::InstallationService] - Installing to C:\Program Files\Lockheed Martin\Prepar3D v4\
2020-03-20T16:43:50.422Z [DEBUG] [Central::SimulatorService] - Not using simIsRunningCache
2020-03-20T16:43:50.423Z [DEBUG] [Central::SimulatorService] - Setting simIsRunning cached value.
2020-03-20T16:43:50.673Z [DEBUG] [Central::InstallationService] - Validation: Actions are allowed.
2020-03-20T16:43:50.673Z [DEBUG] [Central::InstallationService] - Validation: Library is ok.
2020-03-20T16:43:50.674Z [DEBUG] [Central::InstallationService] - Validation: Simulator is ok.
2020-03-20T16:43:50.674Z [ERROR] [Central::InstallationService] - This product cannot be installed as it is not compatible with the following products. They will need to be uninstalled before this product can be installed.
2020-03-20T16:50:32.839Z [INFO] [Central::InstallationService] - Beginning installation of ESKS Scandinavian Mountains Airport
2020-03-20T16:50:34.723Z [DEBUG] [Central::InstallationService] - Installing to C:\Program Files\Lockheed Martin\Prepar3D v4\
2020-03-20T16:50:35.574Z [DEBUG] [Central::SimulatorService] - Using simIsRunningCache
2020-03-20T16:50:35.575Z [DEBUG] [Central::InstallationService] - Validation: Actions are allowed.
2020-03-20T16:50:35.575Z [DEBUG] [Central::InstallationService] - Validation: Library is ok.
2020-03-20T16:50:35.576Z [DEBUG] [Central::InstallationService] - Validation: Simulator is ok.
2020-03-20T16:50:35.577Z [ERROR] [Central::InstallationService] - This product cannot be installed as it is not compatible with the following products. They will need to be uninstalled before this product can be installed.
2020-03-20T16:51:32.051Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T16:51:32.327Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T16:53:35.576Z [DEBUG] [Central::SimulatorService] - simIsRunningCache has been invalidated.
2020-03-20T17:01:32.137Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T17:01:32.974Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T17:11:32.127Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T17:11:32.137Z [INFO] [Central::UpdaterService] - Checking for update 
2020-03-20T17:11:32.138Z [INFO] [Main] - Checking for update
2020-03-20T17:11:32.571Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T17:11:32.658Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed).
2020-03-20T17:21:32.127Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T17:21:32.542Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T17:31:32.127Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T17:31:32.642Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T17:41:32.127Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T17:41:32.130Z [INFO] [Central::UpdaterService] - Checking for update 
2020-03-20T17:41:32.131Z [INFO] [Main] - Checking for update
2020-03-20T17:41:32.607Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T17:41:32.644Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed).
========
2020-03-20T17:49:31.051Z [INFO] [Main] - Orbx Central - 4.1.1
2020-03-20T17:49:31.052Z [INFO] [Main] - Windows_NT 10.0.18362
2020-03-20T17:49:31.052Z [DEBUG] [Main] - env APPDATA: C:\Users\John\AppData\Roaming
2020-03-20T17:49:31.053Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2020-03-20T17:49:31.053Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\John\AppData\Local
2020-03-20T17:49:31.101Z [INFO] [Main] - Booting splashscreen.
2020-03-20T17:49:39.758Z [INFO] [Central::InstallationService] - Beginning installation of ESKS Scandinavian Mountains Airport
2020-03-20T17:49:42.220Z [DEBUG] [Central::InstallationService] - Installing to C:\Program Files\Lockheed Martin\Prepar3D v4\
2020-03-20T17:49:42.790Z [DEBUG] [Central::SimulatorService] - Not using simIsRunningCache
2020-03-20T17:49:42.791Z [DEBUG] [Central::SimulatorService] - Setting simIsRunning cached value.
2020-03-20T17:49:43.011Z [DEBUG] [Central::InstallationService] - Validation: Actions are allowed.
2020-03-20T17:49:43.011Z [DEBUG] [Central::InstallationService] - Validation: Library is ok.
2020-03-20T17:49:43.011Z [DEBUG] [Central::InstallationService] - Validation: Simulator is ok.
2020-03-20T17:49:43.011Z [ERROR] [Central::InstallationService] - This product cannot be installed as it is not compatible with the following products. They will need to be uninstalled before this product can be installed.
2020-03-20T17:51:32.127Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T17:51:32.433Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T18:01:32.136Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T18:01:33.901Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T18:11:32.128Z [INFO] [Central::AuthService] - Refreshing session...
2020-03-20T18:11:32.138Z [INFO] [Central::UpdaterService] - Checking for update 
2020-03-20T18:11:32.139Z [INFO] [Main] - Checking for update
2020-03-20T18:11:32.561Z [INFO] [Central::AuthService] - Session refresh successful!
2020-03-20T18:11:32.622Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed).
========
2020-03-20T18:15:21.229Z [INFO] [Main] - Orbx Central - 4.1.1
2020-03-20T18:15:21.230Z [INFO] [Main] - Windows_NT 10.0.18362
2020-03-20T18:15:21.230Z [DEBUG] [Main] - env APPDATA: C:\Users\John\AppData\Roaming
2020-03-20T18:15:21.231Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2020-03-20T18:15:21.231Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\John\AppData\Local
2020-03-20T18:15:21.283Z [INFO] [Main] - Booting splashscreen.re's my log file.....

[Nick Cooper]

Hello,

that's an odd one, I installed the airport into a P3D with every Orbx product and did not see the message.

Can you try again?

[jalmond]

tried again but no success,  same error message...

 

[jalmond]

This time ESKS showed up in my list of products (it had been on and off the list) and I successfully installed it!

Thanks Nick. You must have pushed a button somewhere for me!

 

John