Emile139 Posted March 4, 2020 Share Posted March 4, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Win 10 X64 Simulator: LM P3d 4.5 hf Screenshot: Issue: Each time I start Orbx Central I have this information concerning an update of SODE available.. Each time I download this update and inatall it. BUT I think that this update is not installed .. What do I need to do to get ans install correctly this SODE update? .. Thanks in advance central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 6, 2020 Share Posted March 6, 2020 Hello! Can you please press 'Update' on SODE, let it complete and then attach your Central log file again? Link to comment Share on other sites More sharing options...
Emile139 Posted March 7, 2020 Author Share Posted March 7, 2020 Hello, Done as requested Thanks for helping central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 10, 2020 Share Posted March 10, 2020 Hello, It does appear Central completes the installation without any issues. It appears the SODE installer may not be updating your registry. If you are familiar with using the Windows registry, can you lookup what version is displayed at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\12bPilot\SimObject Display Engine If you aren't, can you try using the SODE installer from their website? https://sode.12bpilot.ch/?page_id=9 Link to comment Share on other sites More sharing options...
Emile139 Posted March 11, 2020 Author Share Posted March 11, 2020 Hello "old" version? I Cannot install the latest one... How to remove? Thanks for helping Emile Link to comment Share on other sites More sharing options...
Smudger Posted March 11, 2020 Share Posted March 11, 2020 5 hours ago, Emile139 said: How to remove? Hello Emile. Orbx Central - My Products - Sode - Uninstall Link to comment Share on other sites More sharing options...
Emile139 Posted March 12, 2020 Author Share Posted March 12, 2020 Hello, Done as suggested Link to comment Share on other sites More sharing options...
Emile139 Posted March 12, 2020 Author Share Posted March 12, 2020 Hello, But same négative result .. Same when when I start Orbx central : Sode Simobject Display Engine Update available. In the registry : version 1.4.0 .. How can I remove all SODE information from the registry? Without troubles.... Thanks in advance Link to comment Share on other sites More sharing options...
Smudger Posted March 12, 2020 Share Posted March 12, 2020 Hello Emile, in C: - Users - NAME - AppData - Roaming - Orbx - Central do you still have a SODE folder ? Link to comment Share on other sites More sharing options...
Emile139 Posted March 13, 2020 Author Share Posted March 13, 2020 Hi Smudger, Yes i have this folder with 3 entries 1/ Sode 1.6.5 msi 2/ Sode 1.6.6 msi 3/ Sode_installlog.log The log file is big , I cannot load it and add it to my response ... to many images added already? I found this in the log " MSI (s) (E0:FC) [07:00:00:990]: Executing op: CustomActionSchedule(Action=PRE_UNINSTALL_ACTION,ActionType=3106,Source=C:\Program Files (x86)\12bPilot\SODE\,Target=C:\Program Files (x86)\12bPilot\SODE\SODEPlatformManager.exe -unregisterAll,) MSI (s) (E0:FC) [07:00:00:993]: Note: 1: 1721 2: PRE_UNINSTALL_ACTION 3: C:\Program Files (x86)\12bPilot\SODE\ 4: C:\Program Files (x86)\12bPilot\SODE\SODEPlatformManager.exe -unregisterAll MSI (s) (E0:FC) [07:00:00:994]: Product: SimObject Display Engine -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: PRE_UNINSTALL_ACTION, location: C:\Program Files (x86)\12bPilot\SODE\, command: C:\Program Files (x86)\12bPilot\SODE\SODEPlatformManager.exe -unregisterAll Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: PRE_UNINSTALL_ACTION, location: C:\Program Files (x86)\12bPilot\SODE\, command: C:\Program Files (x86)\12bPilot\SODE\SODEPlatformManager.exe -unregisterAll MSI (s) (E0:FC) [07:00:01:003]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (E0:FC) [07:00:01:003]: User policy value 'DisableRollback' is 0 MSI (s) (E0:FC) [07:00:01:003]: Machine policy value 'DisableRollback' is 0 MSI (s) (E0:FC) [07:00:01:004]: Note: 1: 2318 2: Thanks for helping Have a nice day Link to comment Share on other sites More sharing options...
Smudger Posted March 13, 2020 Share Posted March 13, 2020 5 hours ago, Emile139 said: Product: SimObject Display Engine -- Error 1721 Hello Emile. putting the above in a search engine, shows this 12bpilot reply. https://sode.12bpilot.ch/?topic=installer-problem I would have thought that deleting the C:\Program Files (x86)\12bPilot folder and the C: - Users - NAME - AppData - Roaming - Orbx - Central - SODE folder leaves no trace of it Link to comment Share on other sites More sharing options...
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