resolved Central Worker failed to launch and communication error

[macdaddy]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10 pro

Simulator:  FSX and Xplane 11

Screenshot:  

Issue:  Hello, I have a new PC I started the reinstall of the ORBX products, the install was going just fine, have Global, Vector Land class, regions and some airports then I got the error message regarding communication and central worker and have made no further progress, I'm new to this so on the advise of a member I started this new post. I have reviewed the manual and tried the suggestions there, I'm sorry but I did a copy and paste of log file previously it was the entire log, please delete it. I appreciate your help.

 

CENTRAL LOG.docx

[Nick Cooper]

Hello,

please make sure that the System Requirements are all in place.

You can read about them in the Orbx Central User Guide.

[macdaddy]

hello Nick, thanks for the advice, I've tried the suggestions in the manual, problem remains, whats odd is that I was able to restore approximately 50 products before the problem started, I cant remember the last item I installed before the error. I've never had a problem with any of your products as they have been the best in the business, just at a road block now and  lost .

[Nick Cooper]

Hello,

tomorrow is Monday and hopefully the Orbx Central team will be along to explain the error message.

Something is preventing the process from starting, is there anything that could have been changed,

such as a new anti virus program?

[macdaddy]

I use malwarebytes and whats built into Windows 10, I've had them both disabled, it will not get past the 2 errors. This is a new build PC but it was working as I installed all of the base and regions and a few other addons before it stopped working, I appreciate your help, hopefully the team can get me running again, I see some new addons I'd like to get, thanks again.

[Mitchell Williamson]

Hello,

 

You've mentioned that you are using Windows 10 but the Orbx Central log says it is running under Windows 8. This is most often caused by Orbx Central running under compatibility mode.

 

Right-click on your Orbx Central shortcut and press Properties. Under the Compatibility tab make sure that 'Run this program in compatibility mode for:' is disabled.

 

[macdaddy]

Hello Mitchell, Well you did it, I am back up and running, wow a simple uncheck of a box is all it took. Mitchell, Nick thanks for your help, have a good day.