resolved Orbx launch issues

[Ayush]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10

Simulator:  Prepar3d v4.5

Screenshot:  ORBX Central in the menu bar

Issue:  Orbx central launches, normally and I can see that ORBX central is open as the central logo is in the task bar. However, when I click on the "preview screen" nothing happens, as if the program window doesn't exist. I try to actually go into central the main program window doesn't expand or open up. I've reinstalled multiple times, run as admin, I have a single monitor so there is no way orbx is launching on "another display". Any suggestions? I've reinstalled Prepar3d and I need to get all my scenery installed... please help! 

 

[Nick Cooper]

Hello,

is there an Orbx Central icon in the "show hidden icons box?

[Ayush]

Hi Nick, 

 

Thanks for the quick reply, I will check now. In the mean time if you want to watch this quick clip, it may better help you understand what is happening. 

 

[Ayush]

Also yes the orbx logo is in the show hidden icons box! 

[Nick Cooper]

Thanks.

Can you try deleting C:\Users\your name\AppData\Roaming\Orbx\Central\central.json.

That should reset the screen position and you may be able to see it.

It will also reset all your preferences though, so you will have to reset them.

[Ayush]

Legend! That seems to have fixed it. Appreciate your help Nick. Have a good one!