X4711 Posted November 16, 2019 Share Posted November 16, 2019 Hi I just purchased the X-Plane 11 North California HD version. (I wanted to own both versions, but play the SD version at the moment, because the performance advantage.) I tried to add the SD version but there is no discount? Is the SD version not included with the HD version? Thanks in advance for clarification. Link to comment Share on other sites More sharing options...
John Dow Posted November 16, 2019 Share Posted November 16, 2019 It is included yes, maybe there's a problem with Central. have you tried going to checkout? Link to comment Share on other sites More sharing options...
X4711 Posted November 16, 2019 Author Share Posted November 16, 2019 18 minutes ago, John Dow said: It is included yes, maybe there's a problem with Central. have you tried going to checkout? Thank you for your reply. I used the website for purchase. In the cart the full price is displayed if I check out, I am getting asked for payment details. In the popup window once I enter my name/address I am getting asked for credit card details, however at the button of this popup the full price is still displayed. I did check with the Orbx Central app and where was no mention of a discount either. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 I have exactly the same problem How do we get the SD file? Link to comment Share on other sites More sharing options...
Orbx Flyer Posted November 16, 2019 Share Posted November 16, 2019 It will show in your XP11 Orbx line-up. You have to uninstall either HD or SD, whatever you are presently running with, to install the other....so...uninstall HD, then click on the SD version, and install that. If you only bought the SD version, then of course, you don't have access to the HD. SD only comes with an HD version purchase. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 I get that with Washington and Oregon but not with Northern California it does not show in my account as owned and if I click on add to cart it is not giving the discount Best wishes Bob Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 At this point I don't want to install the HD only to uninstall it later. I bought the HD to get the option of installing the SD version until I get a bigger SSD. However the SD version is not showing in my account. what do I do to get access to it? Thanks in advance if you can help Bob Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted November 16, 2019 Share Posted November 16, 2019 Hi If you open Orbx Central do you see it? Link to comment Share on other sites More sharing options...
LM_Aviator Posted November 16, 2019 Share Posted November 16, 2019 Yes, I actually have the same issue - purchased the HD version, but cannot get access to the SD one. I just get a price. I do see NoCA HD product owned in ORBX central. Seems like a technical issue to me, hope it will get fixed ASAP! Link to comment Share on other sites More sharing options...
BillyDee Posted November 16, 2019 Share Posted November 16, 2019 I elected to buy the SD version of Northern California instead of the HD version to put less stress on my RTX1080 graphics card. When I made the purchase, the SD and HD versions were being sold for different amounts and Orbex didn’t state that buying one version entitled you to a discount on the other version. If I decide to go with the HD version, I’ll expect to pay for it but will accept a discount. Are you listening Orbex? Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 16, 2019 Share Posted November 16, 2019 Hello. Please see the release announcement. I am surprised to see that these details have not been added to the product pages. Quote Exactly as we have done with TrueEarth US Washington and TrueEarth US Oregon, Northern California will be available in two versions - high definition (HD) and standard definition (SD). The only difference between these two products is the ground texture resolution. If disk space is a concern, check out the SD version of TrueEarth US NorCal, which provides the same regional coverage, but at just a a quarter of the disk space. The slightly reduced texture resolution still provides incredible detail but enables smoother performance for those with older graphics cards. If you prefer the full fidelity, we recommend the HD version for best resolution. Customers who buy the HD version get the SD version for free. Customers who buy the SD version will pay a $11AUD for the HD version Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 @ Doug I see The HD version as product Owned however I want to install the SD version until I get a larger SSD but this shows I need to re bye as per screen shots below. Thanks Bob Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 16, 2019 Share Posted November 16, 2019 Hello, please go one or two steps further and see if the discount is then applied. In your case, it should be 100%. That would be the normal way of applying a discount and of adding a product to a customer account. Please let us know if that is not happening. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 Hi all @Nick I bought both Washington and Oregon HD and when I added the SD to my cart it gave a full discount. However North California is asking us to pay again. I am sure it will be fixed and we will get the full discount soon? Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 Hi Nick I went this far and it is still asking me to pay again Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 16, 2019 Share Posted November 16, 2019 In the light of your comments, I will ask the Orbx Direct team to take a look. Please "stand by". It is presently 04.52 in Australia, on a Sunday morning. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 Thank you Link to comment Share on other sites More sharing options...
SimCaesar Posted November 16, 2019 Share Posted November 16, 2019 5 minutes ago, Nick Cooper said: Hello. Please see the release announcement. I am surprised to see that these details have not been added to the product pages. I'm not sure you understand the issue I and many others are having. This morning I purchased the HD version of Northern California. I did not install it after purchase. I instead want to install the SD version but it will not allow me to. The only option it gives me in Orbx Central for the SD version is to purchase it. I shouldn't have to purchase the SD version as I have already purchased the HD version. I did not have this problem with Washington or Oregon; when I purchased the HD versions of those, I was able to to install the SD versions straight away. This is not the case with Northern California. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 Hi all @SimCaesar Nick is looking into this and has advised me to stand By @Nick FYI It says the same on the my account page of the web site Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 16, 2019 Share Posted November 16, 2019 Hello SimCaesar, thank you for the extra guidance. As stated in the Release Announcement, it has become standard practice to: 1. Include the SD version and access to it in a purchase of the HD version. 2. To offer the HD version to a customer who has already bought the SD version for a small additional sum of money. I think that I have a grasp of the concept after the release of two previous similar products and that I have managed to understand that in the case of this latest release, despite the clear statement that this is what will happen, it is not in fact happening. Hopefully you will understand that I have sent an email to the three people who can address this problem. However, they all live and work in Australia, where it is presently the very early hours of Sunday morning. This means that it is possible that this matter may not be attended to immediately. Hopefully this makes the position absolutely clear to all affected customers, to whom an apology is offered. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 Hi Nick Thanks for your prompt attention (as usual) I am sure it will be sorted shortly. Best wishes Bob Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 I wonder if we should simply bye the SD version then apply for a refund? Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 16, 2019 Share Posted November 16, 2019 I think it would be a far better idea to buy the version you want to use now and wait a little while for the problem to be fixed. You cannot use both at the same time but you can buy either without any penalty. You will notice that the extra required to "upgrade" from SD to HD is the exact difference between the two prices. Link to comment Share on other sites More sharing options...
Ed Correia Posted November 16, 2019 Share Posted November 16, 2019 Sorry about that, my bad. That should be fixed now guys. Link to comment Share on other sites More sharing options...
rlaycock Posted November 16, 2019 Share Posted November 16, 2019 Hi Thanks I am downloading now. Best wishes Bob Link to comment Share on other sites More sharing options...
SimCaesar Posted November 16, 2019 Share Posted November 16, 2019 It is working for me now, thank you for the speedy fix on a weekend Orbx team. 1 hour ago, Nick Cooper said: You will notice that the extra required to "upgrade" from SD to HD is the exact difference between the two prices. It's really common in the software industry for upgrades to cost more than just the difference between two versions, in order to pressure people to buy the most expensive version up front. Kudos to Orbx for not doing this, and just charging the straight difference. Link to comment Share on other sites More sharing options...
X4711 Posted November 17, 2019 Author Share Posted November 17, 2019 2 hours ago, Ed Correia said: Sorry about that, my bad. That should be fixed now guys. Many thanks to the team for the support. Everything is working fine now. Link to comment Share on other sites More sharing options...
dradecki Posted November 17, 2019 Share Posted November 17, 2019 Thank you Orbx, all is working now. Can't wait for the download to finish and giving it a go. Link to comment Share on other sites More sharing options...
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