PhilDoc Posted October 28, 2019 Share Posted October 28, 2019 Hi, I just ordered Global TerraFlora and tried to Download and Install but it has been sitting in the Download Queue on Orbx Central for some 12 hours now and all other downloads are queued behind it. I did a manual download and clicked Install via Manual Download but it still just sits there. When I click cancel it just sits there saying 'cancelling' Link to comment Share on other sites More sharing options...
Ben McClintock Posted October 29, 2019 Share Posted October 29, 2019 Hi Philip, Can you please upload your log file? Instructions can be found here: Link to comment Share on other sites More sharing options...
PhilDoc Posted October 29, 2019 Author Share Posted October 29, 2019 Here is the log filecentral.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted October 31, 2019 Share Posted October 31, 2019 Hi! We'll be reworking the download install in the next update which should hopefully address this issue. In the meantime, can you try the following: Go to https://orbxdirect.com/account/info/terraflora-xp11 Press 'Orbx Central Manual Download' and let the file download In Orbx Central, go to the TerraFlora page Press the 'Install via Manual Download' button Select the file you downloaded previously Link to comment Share on other sites More sharing options...
PhilDoc Posted October 31, 2019 Author Share Posted October 31, 2019 Thanks for the above. Unfortunately as soon as Orbx Central loads it immediately starts trying to download Global TerraFlora and will not cancel. I have disabled AutoUpdates on all the purchases but I can't disable the Global TerraFlora one since it's not actually installed yet! Can you remove Global TerraFlora from my Account Purchases? Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted October 31, 2019 Share Posted October 31, 2019 To remove the download that is in progress, try the following: Exit Orbx Central (and ensure it doesn't exist in your task manager) Delete the %Temp%\Orbx folder on your computer. Start Orbx Central This should remove the download from the queue and let you try again with the manual download file. Link to comment Share on other sites More sharing options...
PhilDoc Posted November 1, 2019 Author Share Posted November 1, 2019 Thanks, that did it ! Link to comment Share on other sites More sharing options...
rodrau61 Posted November 2, 2019 Share Posted November 2, 2019 Good Morning I have tried all the steps and still stuck at 10% any other thoughts. Is there a way to download the file and install bypassing Central? Thank you Raul Link to comment Share on other sites More sharing options...
PhilDoc Posted December 20, 2019 Author Share Posted December 20, 2019 That's a couple of months now and the Orbx Central is still not downloading any updates except the program itself. I'm on version v4.0.33 which it updated to successfully this morning but none of the purchased products will update. Never gets past 10%, do I need to open any special ports ? Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 21, 2019 Share Posted December 21, 2019 Hello, can you attach a copy of the log please? Link to comment Share on other sites More sharing options...
PhilDoc Posted December 23, 2019 Author Share Posted December 23, 2019 Here it is. Thanks central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 23, 2019 Share Posted December 23, 2019 Thanks. Unfortunately, although I can see that it sticks in a never ending loop, I do not know how to proceed. You could try a reinstall of all the prerequisites as detailed in the user guide and if that does not work, a reinstallation of Orbx Central itself. Link to comment Share on other sites More sharing options...
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