Des Posted October 24, 2019 Share Posted October 24, 2019 Detail Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: Xplane 11 Screenshot: Issue: appears to download compressed file but won't install. Several months ago, I purchased the entire True Earth GB series. I couldn’t install with FTX Central, and although I followed some suggestions posted on the forum, nothing worked. Finally, it was suggested I download Central, which I did. I still can’t enjoy my scenery and am really frustrated and disappointed. Central was supposed to solve installation issues, well it hasn’t for me. I added a 4TB hard drive to my system which I use only for Xplane (my D drive). I created a separate library folder on my C drive. I even tried a manual download and install, but Central still won’t install. It appears to download and possibly open the compressed files, but then won’t convert them. I tried with all of the scenery packages, with the same result; none showed a successful install. Log and screen shot attached. Please just tell me how I can enjoy my scenery, I have spent many hours trying to install it. central log.zipcentral log.zip Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 25, 2019 Share Posted October 25, 2019 Hello, have you installed all the prerequisites, as detailed in the User Guide? Link to comment Share on other sites More sharing options...
Des Posted October 25, 2019 Author Share Posted October 25, 2019 Hi Nick. I believe so, yes. I have read the Central guide, and have a link to it saved in my favourites. I have created a library in my C drive to manage downloads; the Install button was visible and presented as per the guide; I have set my firewall to recognise Orbx; my purchases are showing in Central as semi-transparent; I have automatic updates turned on in settings. Have I missed a step? Thanks. Link to comment Share on other sites More sharing options...
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