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EGLC unable to download


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Posted

Hi I bought EGLC, for X Plane 11.  have the emails etc. Installed Orbx Central which has removed FTX central and re-installed my American and European sceneries.Uk North/central /South/Scotland

However, download queue says no downloads. 

Came back to the website and selected download via Orbx Central. It opens central and the install blue button is a bit 'vague' when I hover over it I get a red circle 'like no entry' and nothing happens

Can you advise

Thank you 

Dave

Posted

Hello,

as this is a problem with Orbx Central, I have moved your topic to the Orbx Central support forum.

the developers will ask you for a copy of your Orbx central log .

You can find it here Windows: %APPDATA%/Orbx/Central/central.log or acess it via Orbx Central itself.

Posted
4 hours ago, Flyingscotsman said:

The install blue button is a bit 'vague' when I hover over it I get a red circle 'like no entry' and nothing happens

Can you advise

The install button is disabled when your simulator is running - please ensure Prepar3D is closed, then start Central again.

 

If the button is still showing as disabled, restarting your computer may resolve it.

 

If that still doesn't resolve your issue, please attach your log file as Nick has suggested.

Posted

Did a restart and X plane was not running========
2019-08-28T20:19:52.037Z [INFO] [Main] - Orbx Central - 4.0.10
2019-08-28T20:19:52.043Z [INFO] [Main] - Windows_NT 10.0.18362
2019-08-28T20:19:52.048Z [DEBUG] [Main] - env APPDATA: C:\Users\DAVE\AppData\Roaming
2019-08-28T20:19:52.054Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2019-08-28T20:19:52.059Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\DAVE\AppData\Local
2019-08-28T20:20:00.414Z [INFO] [Saturn] - C:\Users\DAVE\AppData\Local\orbx-central-updater
2019-08-28T20:20:00.414Z [INFO] [Saturn] - Queue added job
2019-08-28T20:20:00.414Z [INFO] [Saturn] - C:\Users\DAVE\AppData\Roaming\Orbx\Central\Backup
2019-08-28T20:20:00.414Z [INFO] [Saturn] - Queue added job
2019-08-28T20:20:00.493Z [INFO] [Saturn] - C:\Users\DAVE\AppData\Local\orbx-central-updater is 78808302
2019-08-28T20:20:00.493Z [INFO] [Saturn] - Job released 407655461
2019-08-28T20:20:00.639Z [INFO] [Saturn] - C:\Users\DAVE\AppData\Roaming\Orbx\Central\Backup is 3893842766
2019-08-28T20:20:00.639Z [INFO] [Saturn] - Job released 581431946
2019-08-28T20:21:24.646Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T20:21:25.088Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T20:31:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T20:31:25.327Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T20:31:25.361Z [INFO] [Main] - Checking for update
2019-08-28T20:31:26.011Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-28T20:31:26.393Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T20:41:25.323Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T20:41:25.987Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T20:51:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T20:51:25.948Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T21:01:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T21:01:25.328Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T21:01:25.363Z [INFO] [Main] - Checking for update
2019-08-28T21:01:26.024Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T21:01:26.074Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-28T21:11:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T21:11:26.015Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T21:20:08.336Z [ERROR] [Central::SaturnService] - Failed parse of message.
2019-08-28T21:20:59.313Z [INFO] [Central::SaturnService] - List Queue Message Timed out
2019-08-28T21:21:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T21:21:25.958Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T21:31:25.314Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T21:31:25.317Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T21:31:25.331Z [INFO] [Main] - Checking for update
2019-08-28T21:31:25.854Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T21:31:26.161Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
========
2019-08-28T21:33:28.231Z [INFO] [Main] - Orbx Central - 4.0.10
2019-08-28T21:33:28.238Z [INFO] [Main] - Windows_NT 10.0.18362
2019-08-28T21:33:28.245Z [DEBUG] [Main] - env APPDATA: C:\Users\DAVE\AppData\Roaming
2019-08-28T21:33:28.251Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2019-08-28T21:33:28.257Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\DAVE\AppData\Local
2019-08-28T21:41:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T21:41:25.929Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T21:51:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T21:51:25.920Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:01:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T22:01:25.329Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T22:01:25.363Z [INFO] [Main] - Checking for update
2019-08-28T22:01:25.962Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:01:25.997Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-28T22:11:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T22:11:26.131Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:21:25.323Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T22:21:25.937Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:31:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T22:31:25.329Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T22:31:25.360Z [INFO] [Main] - Checking for update
2019-08-28T22:31:25.986Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:31:26.118Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-28T22:41:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T22:41:26.388Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:51:12.339Z [ERROR] [Central::SaturnService] - Failed parse of message.
2019-08-28T22:51:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T22:51:25.948Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T22:52:03.314Z [INFO] [Central::SaturnService] - List Queue Message Timed out
2019-08-28T23:01:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T23:01:25.328Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T23:01:25.361Z [INFO] [Main] - Checking for update
2019-08-28T23:01:25.956Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T23:01:25.996Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-28T23:11:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T23:11:26.116Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T23:21:25.323Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T23:21:26.405Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T23:31:25.319Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T23:31:25.326Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-28T23:31:25.361Z [INFO] [Main] - Checking for update
2019-08-28T23:31:26.005Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T23:31:26.084Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-28T23:41:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T23:41:25.928Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-28T23:51:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-28T23:51:25.964Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T00:01:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T00:01:25.328Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T00:01:25.361Z [INFO] [Main] - Checking for update
2019-08-29T00:01:26.031Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T00:01:26.385Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T00:11:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T00:11:26.116Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T00:21:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T00:21:25.997Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T00:31:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T00:31:25.329Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T00:31:25.361Z [INFO] [Main] - Checking for update
2019-08-29T00:31:26.457Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T00:31:26.637Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T00:41:25.317Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T00:41:25.997Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T00:51:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T00:51:25.951Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T01:01:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T01:01:25.327Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T01:01:25.360Z [INFO] [Main] - Checking for update
2019-08-29T01:01:26.004Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T01:01:26.005Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T01:11:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T01:11:26.103Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T01:21:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T01:21:25.910Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T01:31:25.319Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T01:31:25.323Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T01:31:25.351Z [INFO] [Main] - Checking for update
2019-08-29T01:31:26.065Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T01:31:26.121Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T01:37:16.337Z [ERROR] [Central::SaturnService] - Failed parse of message.
2019-08-29T01:38:07.315Z [INFO] [Central::SaturnService] - List Queue Message Timed out
2019-08-29T01:41:25.315Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T01:41:25.891Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T01:51:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T01:51:25.979Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T02:01:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T02:01:25.327Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T02:01:25.360Z [INFO] [Main] - Checking for update
2019-08-29T02:01:26.184Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T02:01:26.282Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T02:11:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T02:11:25.926Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T02:21:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T02:21:25.900Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T02:31:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T02:31:25.330Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T02:31:25.362Z [INFO] [Main] - Checking for update
2019-08-29T02:31:25.920Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T02:31:25.919Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T02:41:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T02:41:25.936Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T02:51:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T02:51:25.909Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T03:01:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T03:01:25.328Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T03:01:25.363Z [INFO] [Main] - Checking for update
2019-08-29T03:01:25.892Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T03:01:25.938Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T03:03:33.337Z [ERROR] [Central::SaturnService] - Failed parse of message.
2019-08-29T03:04:24.310Z [INFO] [Central::SaturnService] - List Queue Message Timed out
2019-08-29T03:11:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T03:11:25.959Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T03:21:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T03:21:26.343Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T03:31:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T03:31:25.328Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T03:31:25.360Z [INFO] [Main] - Checking for update
2019-08-29T03:31:26.212Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T03:31:26.212Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T03:41:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T03:41:25.881Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T03:51:25.322Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T03:51:25.952Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T04:01:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T04:01:25.328Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T04:01:25.361Z [INFO] [Main] - Checking for update
2019-08-29T04:01:25.904Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T04:01:26.211Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
2019-08-29T04:11:25.321Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T04:11:25.899Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T04:21:25.320Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T04:21:25.920Z [INFO] [Central::AuthService] - Session refresh successful!
========
2019-08-29T04:28:16.973Z [INFO] [Main] - Orbx Central - 4.0.10
2019-08-29T04:28:16.980Z [INFO] [Main] - Windows_NT 10.0.18362
2019-08-29T04:28:16.985Z [DEBUG] [Main] - env APPDATA: C:\Users\DAVE\AppData\Roaming
2019-08-29T04:28:16.991Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData
2019-08-29T04:28:16.997Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\DAVE\AppData\Local
2019-08-29T04:31:25.323Z [INFO] [Central::AuthService] - Refreshing session...
2019-08-29T04:31:25.329Z [INFO] [Central::UpdaterService] - Checking for update 
2019-08-29T04:31:25.388Z [INFO] [Main] - Checking for update
2019-08-29T04:31:25.673Z [INFO] [Central::AuthService] - Session refresh successful!
2019-08-29T04:31:25.994Z [INFO] [Main] - Update for version 4.0.10 is not available (latest version: 4.0.10, downgrade is disallowed).
 

Posted

Have just restarted, turned off malwarebytes, tried download again, still same situation. Nothing to download and when I try from the site,download with orbx central, then the button is not working. Back in 12hrs, no rush, thank you 

Dave

Posted

Hi  Here with latest zip file, Tried again without malwarebytes but still stuck at being told I have the file for download, but greyed out blue button. Have restarted the PC, (It's off when I'm at work) but no change.

central.7z

Posted

There is a misunderstanding here this is not resolved at all.

I have both FSX Steam and X Plane

I was commenting that the FSX steam side of this is working - 

I still have purchased EGLC for X Plane and that is still not downloading like many others seem to be commenting so please remove the resolved status

thank you 

Dave

Posted

Apology.....I have found the error.....its me..

This 'EEJIT' has selected the P3D version but has x plane.....sorry for wasting your time . Will input a support ticket to swop the versions over.

Apologies

Dave 

Archived

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