active Download Error & Product Retrieval

[r221979]

Hello. I have just set up an account on the ORBX website and I wanted to trial a couple of freeware products. When I click the Manual Download button I get a webpage error (please see attached). Thank you. I also installed ORBX Central with the same result when attempting to download a product.

Plus, back in 2012 I purchased:  FTX: AU Blue Temperate South. I have my registration keys for the product, but I have lost the installer. Can you please advise where I can download this product again so I can reinstall it onto my system, Thank you.

[BradB]

My guess is that product is long gone , they (Orbx) moved on to AU1 ; now we are at AU2 . Maybe put a support ticket in and Richard Lincoln (Orbx) can help you further .

 

Cheers

 

John

[Doug Sawatzky]

Hi 

 

Also, the below topic may be helpful.

 

 

[r221979]

Hello and thank you for the replies regarding my question about FTX: AU Blue Temperate South.

 

Does anyone have any ideas about the first part of my question?

 

"I have just set up an account on the ORBX website and I wanted to trial a couple of freeware products. When I click the Manual Download button I get a webpage error (please see attached). Thank you. I also installed ORBX Central with the same result when attempting to download a product. "

 

Thanks

[Nick Cooper]

Hello,

before you can install a freeware product, you must first add it to your account.

[r221979]

Hi Nick, thanks for your reply. I am logged onto the Orbx Direct website and I have the options of:

 

Open in FTX Central

Manual Download

Linux/macOS Download

 

When I click any of the above I get the error page.

[Nick Cooper]

Hello,

please don't do any of them.

Once the product is added to your account, you will see it in Orbx Central and be able to install it.

[r221979]

How do I add a product to my account?

[Nick Cooper]

If you are seeing those choices, you must have done so already.

[r221979]

Thanks for your help Nick. I will try and uninstall Orbx Central and re-install it to see if that makes any difference.