Rocket Posted August 13, 2019 Posted August 13, 2019 Who do I contact to reset or obtain my two factor code when I am logging in to my account with Orbx, I don't remember the code or have it written down and there's no link below to reset it when the screen comes up. It would be nice to get into my account please help thank you.
Rocket Posted August 13, 2019 Author Posted August 13, 2019 Here are my order id's 5cfd46e8f1934, 5d2cfd7c5d26c, 5af1d9dc2f3e1, 5a49404dc7c2e, 5a33570fc81af, 5a187b99e6ad0, 598a5b1de81ad.
Nick Cooper Posted August 13, 2019 Posted August 13, 2019 Hello, I don't think that you can do that. I use a code generator, winauth, which generates a different code each time I use it. This is from the User Guide Quote If you have lost your two-factor code generator, you’ll need to prove your identity to our support staff. You can contact support at support.orbxdirect.com.
Rocket Posted August 13, 2019 Author Posted August 13, 2019 Thanks Nick, I have sent 3 requests to them for that info and supplied all of my receipt id's for 7 of my last purchases and that doesn't include all of my Global receipt purchases, I will try the link you have provided thank you.
Rocket Posted August 14, 2019 Author Posted August 14, 2019 Sorry Nick, it was my fault I had it activated on my phone and I have turned it off so you can disregard the email too I can now get in my account. I need a vacation sorry.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.