ant1862 Posted December 12, 2018 Share Posted December 12, 2018 Hi, will they be coming out with scenery add-on's like what they have for FSX? Link to comment Share on other sites More sharing options...
BradB Posted December 12, 2018 Share Posted December 12, 2018 Yes , it just takes time and money . JV ( Orbx CEO ) will be coming out with his 2019 road map in the first of the year . Cheers John Link to comment Share on other sites More sharing options...
Mike707 Posted December 13, 2018 Share Posted December 13, 2018 I would love to see some sort of a global product that Orbx can create to improve X-Plane's default scenery. I know it cannot be just like the global products for P3D, but Orbx has a lot of talented people that can come up with an elegant and beautiful solution. Link to comment Share on other sites More sharing options...
Trustdesa Posted December 13, 2018 Share Posted December 13, 2018 HD Mesh 4 are free for Xplane and are great source of LC and VECTOR however they rely on Xplane land-classes' textures which are decent but not great and do not offer as much variety. Link to comment Share on other sites More sharing options...
Dadtom65 Posted December 13, 2018 Share Posted December 13, 2018 Or maybe just True Earth items. Now that would be fantastic. Derek. Link to comment Share on other sites More sharing options...
John Venema Posted December 13, 2018 Share Posted December 13, 2018 We will be unveiling the 2019 Roadmap on our OrbxLive Twitch stream on Tuesday next week. Link to comment Share on other sites More sharing options...
vin747 Posted December 13, 2018 Share Posted December 13, 2018 I hope the roadmap includes a swift and efficient support team who actually care about the customers. Link to comment Share on other sites More sharing options...
John Venema Posted December 13, 2018 Share Posted December 13, 2018 I don't think that is a considerate and fair comment to make at all. We pride ourselves on our support and the team do a very good job. Is there a particular reason you would make such a disparaging remark? Link to comment Share on other sites More sharing options...
vin747 Posted December 13, 2018 Share Posted December 13, 2018 I think you know it. Link to comment Share on other sites More sharing options...
John Venema Posted December 13, 2018 Share Posted December 13, 2018 Unless you can give specific examples of bad customer support, you may incur a ban from the forums. We will not tolerate our staff being accused of poor service. Link to comment Share on other sites More sharing options...
Mike707 Posted December 13, 2018 Share Posted December 13, 2018 In my personal experience, I have received excellent service from Orbx in my 10+ year relationship with the company. Thanks to John and his colleagues for all of their efforts. Link to comment Share on other sites More sharing options...
Trustdesa Posted December 13, 2018 Share Posted December 13, 2018 Same here, last sale I bought the wrong airfield and asked if it was possible to refund it so I could buy the one I wanted (more expensive) I got a reply in 48 hours sales were finished, despite that I got the airfield I wanted added to my account without even paying more, not sure what for you is a good customer service, but...being the internet probably you are a troll Link to comment Share on other sites More sharing options...
TerryM Posted December 14, 2018 Share Posted December 14, 2018 Personally I have always had an excellent experience with ORBX customer support; and feel they have always been open enough to allow us to express our opinions through their public forum. Even in the past when I felt the need to voice my concerns over a particular matter with an open letter, we had a great discussion, there was some good constructive criticism from both sides which improved the ORBX experience for many,....... that's good customer support and shows ORBX is a company that listens to its consumers. Like many people, I frequent these forums on a daily basis as it is a valuable source of information with some great people on board who are always keen to help, many of whom are not employed by ORBX; you would have to go a long long way to find this level of support elsewhere and many organisations would do well to follow the approach used here. If you've had a bad experience then I would suggest that you talk to the people involved with respect, treat them how you would like to be treated yourself and I'm sure you'll find any issues are quickly resolved and your opinion will change. Link to comment Share on other sites More sharing options...
jalbrech Posted December 14, 2018 Share Posted December 14, 2018 The only customer complaint I have is that ORBX can't develop the entire world at high resolution for very low cost by tomorrow! Thanks ORBX team for your great work! Jay Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 14, 2018 Share Posted December 14, 2018 Please note that after considerable support the product is now successfully installed. It appears that the problem was not with the software. Link to comment Share on other sites More sharing options...
John Venema Posted December 14, 2018 Share Posted December 14, 2018 I doubt we will get an apology from Mr. Vin. Link to comment Share on other sites More sharing options...
g0emf Posted December 14, 2018 Share Posted December 14, 2018 Vote of thanks from me, I am new but had great support from the Orbx team. I am amazed that the CEO takes time to look at and update this forum. Great way to get customer feed back AND act on it. Thanks to all of the team. Link to comment Share on other sites More sharing options...
Graffix75 Posted December 14, 2018 Share Posted December 14, 2018 I've had nothing but excellent support from Orbx. It's my impression, based on my experience, that they do care very much about their customers. Link to comment Share on other sites More sharing options...
Fizzelle Posted December 15, 2018 Share Posted December 15, 2018 19 hours ago, Graffix75 said: I've had nothing but excellent support from Orbx. It's my impression, based on my experience, that they do care very much about their customers. I'll second that! ORBX has some of the best customer support I've ever experienced, short of paying ultra premium rates to IBM on Compuserve! Link to comment Share on other sites More sharing options...
vin747 Posted December 18, 2018 Share Posted December 18, 2018 Orbx staff - thank you for your support and I apologize for losing my patience.. in my defense there was radio silence for 5 days after JV said there will be a 24 hr resolution.. I'm sure you guys were busy with TE GB Central release but a small update here and there might have been comforting.. p.s - the installation culprit might have been the antivirus or installing from an external hard drive.. we may never know.. I hope these learnings are captured for future reference. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 18, 2018 Share Posted December 18, 2018 Thanks. We were trying to provide you with a solution and discussing privately. Somehow we forgot to tell you for a few days, apologies for that. At least your problem is solved. Link to comment Share on other sites More sharing options...
C.a Posted December 18, 2018 Share Posted December 18, 2018 On 12/13/2018 at 11:24 AM, John Venema said: We will be unveiling the 2019 Roadmap on our OrbxLive Twitch stream on Tuesday next week. Is the stream still up for today? Link to comment Share on other sites More sharing options...
stiletto2 Posted December 18, 2018 Share Posted December 18, 2018 Twitch ORBX channel shows the unveiling program is scheduled for Thursday of this week. It is possible that JV meant Thursday but not sure. Stiletto2 Link to comment Share on other sites More sharing options...
C.a Posted December 18, 2018 Share Posted December 18, 2018 15 minutes ago, stiletto2 said: Twitch ORBX channel shows the unveiling program is scheduled for Thursday of this week. It is possible that JV meant Thursday but not sure. Stiletto2 Yeah, I think you are probably right. Thank you. Link to comment Share on other sites More sharing options...
John Venema Posted December 18, 2018 Share Posted December 18, 2018 Yes Thursday, sorry. Link to comment Share on other sites More sharing options...
Aussie123 Posted December 19, 2018 Share Posted December 19, 2018 We, in SE Australia, being so far ahead, need to wait another day until 9:00AM on Friday Link to comment Share on other sites More sharing options...
Blackrat Posted December 20, 2018 Share Posted December 20, 2018 Well it's just been confirmed on the live stream. Orbx Global for X-Plane 11 is on its way. Yea! Excellent. Link to comment Share on other sites More sharing options...
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