Simu67 Posted August 7, 2018 Share Posted August 7, 2018 Hi, I've purchased 4 products today but there seems CityScene Goldcoast did not work. Transaction is 5b69c411c6981. I don't know if there is a way to see all the content of a transaction, so i don't know if i have accidentaly unticked a product and don't know where to verify the effective price for this transaction. (A thought i pay approximately 80 AUD for 4 products, should be about 63 if one has been canceled). I had FTX central opened during the purchase and one of the scenes was not incrementing the red numbers for updates but was immediately available. But now; i have installed the 3 first products and the libraries, and Gold coast is like if i didn't purchase. Could you have a look ? Regards Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 7, 2018 Share Posted August 7, 2018 Hello, all four of your purchases are shown in your account. Link to comment Share on other sites More sharing options...
Simu67 Posted August 8, 2018 Author Share Posted August 8, 2018 Hi Nick, I see my products, in my account. I see the transaction for each product but not the products for each transaction. How can I see this ? If you mean i have purchased 4 products yesterday, I only have downloaded 3 : L35, Cityscene Barcelona, and LSPN, but Cityscape Goldcoast is not in my account. I'm lost Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 8, 2018 Share Posted August 8, 2018 Hello, I does look as if you bought the YBCG airport and not the Cityscene. If that was an error, please submit a support ticket and request a refund. Link to comment Share on other sites More sharing options...
Simu67 Posted August 8, 2018 Author Share Posted August 8, 2018 Thank you Nick ! I've installed airport ...and City Scene ! Regards Link to comment Share on other sites More sharing options...
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