bulca Posted October 24, 2017 Share Posted October 24, 2017 Hello. I am a student who develop simulation model. I am new of this. 1. I downloaded orbx ftx global base pack, and installed of that. However, I don't know how to confirm installation of orbx. Q) How to confirm whether installation? 2. As I told, I have a model of aircraft. It worked before I downloaded orbx, but when I checked vehicle model in prepar3d it shows like this. It means 'working is stopped. Close program and inform whether having solution or not.'. Only my model has problem of this. Q) If there are some solutions, I want to know. 3. My model is not working, so I wanted to try remove ftx global. On the other hand, I couldn't find uninstall file or remove the file. Q) Please explain how to uninstall orbx file. Please understand of my knowledge of this. Thank you all in advance. Link to comment Share on other sites More sharing options...
Smudger Posted October 24, 2017 Share Posted October 24, 2017 Hello, Q) How to confirm whether installation? A) Hard drive - P3D - Orbx - FTX Global. + have you installed the Orbx Libraries ? Q) My model is not working, so I wanted to try remove ftx global. On the other hand, I couldn't find uninstall file or remove the file. A) Start FTXC3 - FTX Global Range click on the icon = FTX Global Base Pack at the bottom = Remove this product = click on the uninstall button Smudger. Link to comment Share on other sites More sharing options...
bulca Posted October 25, 2017 Author Share Posted October 25, 2017 @smudger Thank you for your answers. I installed the Orbx Libraries. In my Orbx file, there is not FTX Global floder. I tried your way, but I only found 'Install Product'. There is no more other button. Link to comment Share on other sites More sharing options...
bulca Posted October 25, 2017 Author Share Posted October 25, 2017 3 hours ago, bulca said: @smudger Thank you for your answers. I installed the Orbx Libraries. In my Orbx file, there is not FTX Global floder. I tried your way, but I only found 'Install Product'. There is no more other button. What I mean is remove all of the file. However, files still exist. Link to comment Share on other sites More sharing options...
Triplane Posted October 25, 2017 Share Posted October 25, 2017 FTX Global BASE Pack is texture replacements only. There is no library entry..........Doug Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 25, 2017 Share Posted October 25, 2017 Hello, that is not entirely accurate, there will be OpenLC base, Open LC Europe1 and Open LC NAmerica 1 and of course Oorxlibs which are required too. Link to comment Share on other sites More sharing options...
Smudger Posted October 25, 2017 Share Posted October 25, 2017 Hello bulca, It would appear that you have not installed Orbx Global Base, it would show in FTXC3 as installed and up to date. Your picture of P3D - Orbx shows you have installed FTX AU Australia and FTX OLC which covers Europe and North America, not Global Base. "What I mean is remove all of the file. However, files still exist." = Check in User Documents if there is a FTX Global User Guide, this will show whether it was installed or not. Possibly while attempting to install Global Base something has affected your model of aircraft. I would recommend at this time installing Global Base and checking in FTXC3 that it has installed correctly, then check in P3D your model aircraft, if there is still a problem reinstall your model aircraft. As Triplane said Global Base pack is textures and as Nick said Libraries are required to pull it all together. Smudger. Link to comment Share on other sites More sharing options...
Triplane Posted October 25, 2017 Share Posted October 25, 2017 11 hours ago, Nick Cooper said: Hello, that is not entirely accurate, there will be OpenLC base, Open LC Europe1 and Open LC NAmerica 1 and of course Oorxlibs which are required too. Thanks nick. My bad.............Doug Link to comment Share on other sites More sharing options...
bulca Posted October 26, 2017 Author Share Posted October 26, 2017 On 2017. 10. 25. at 9:36 PM, smudger said: Hello bulca, It would appear that you have not installed Orbx Global Base, it would show in FTXC3 as installed and up to date. Your picture of P3D - Orbx shows you have installed FTX AU Australia and FTX OLC which covers Europe and North America, not Global Base. "What I mean is remove all of the file. However, files still exist." = Check in User Documents if there is a FTX Global User Guide, this will show whether it was installed or not. Possibly while attempting to install Global Base something has affected your model of aircraft. I would recommend at this time installing Global Base and checking in FTXC3 that it has installed correctly, then check in P3D your model aircraft, if there is still a problem reinstall your model aircraft. As Triplane said Global Base pack is textures and as Nick said Libraries are required to pull it all together. Smudger. Hello! Thank you everyone. I think I have to refund. I saw Orbx refund site, but I don't know where to send. If you know where to send a message, please tell me. Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 26, 2017 Share Posted October 26, 2017 Hello, if you think you should have a refund, you should submit your reason why on a support ticket. You can find that here Link to comment Share on other sites More sharing options...
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