Ribs

Indeed. I'm kinda pissed off. I pay good money for what should be good product. Instead every time I've attempted to actually use the product I purchased I encounter problem after problem and it somehow always my fault. I think you'd be a bit annoyed as well, in my situation. You mean like this already ticked option. As you mention, this is the default. I have not changed this setting (why the hell is it even a setting?!) and yet your software still filled up /tmp and then failed without any indication to me as to the issue, not even a "I've run out of space in the temporary location" message. It just kept trying again and again to force files into a filled up /tmp partition. Smart. This is a screenshot I just took, with that setting ticked: This is a bug in your software, this is not user error. The software should have both checked there was adequate space, and also warned of the issue when the space ran out. It did neither of these things. In all honesty it also should be not just using /tmp in the first place, and setting this should be part of the initial setup steps and it should ask the user where it wants this, but I guess that's up for debate. I do not consider it to be unreasonable for the software to have sane defaults and basic checking (such as file system capacity) before it performs large file operations. The entire point of this software (as I understand it) is to make the installation easy to do. If you're expecting users to wade through a 34-page PDF before they even start the application you've already failed in that objective. I notice how you completely ignore the other points raised and questions asked, namely: Did you read every piece of documentation for Chrome/Firefox/Edge before using it, or did you just use it and expect it to work? Same with Windows? X-Plane? So now I've been stuck at 79% for the past hour. This is all that appears in the log repeatedly Point two (another problem of your customer asking for help) I've managed to fix by repeatedly restarting the application. This has allowed GB-South to finish installation. GB-North also froze in this manner and a restart of the app has allowed it to progress. Central is queued up next and I'm fully expecting to have to do the same babysitting to get it to complete. This is also a bug in your software, this is not user error. I really hope this actually installs the product and it actually works with X-Plane when I eventually fire it up: I don't want to keep coming back here and being spoken to in this manner. I consider your condescending tone to be a reason to never buy products from Orbx ever again. This little exchange, and the exact crap I had to deal with last year... Downloads persistently failing, when I inquired about this on the forum, I was told to use a download manager (not a step mentioned in the instructions), in your eyes that was "nothing more than good practice", but yet something I've never had to do before... When I click a link I expect my web browser to download it, without the need for third party software. Incorrect instructions which were clearly never checked before they were uploaded to your website for Linux users Incorrect shell script files that would have extracted the files to the wrong places for Linux users and never would have been picked up by XPlane Corrupted zip files which were also never checked before uploading to the website, rendering the product unusable ... has ensured you'll never get another sale from me ever again. Last year's steps were clearly never actually fully checked from start to finish (actually installing Linux, actually following the instructions as written, to the letter, actually installing xplane, actually flying over the maps once everything was installed, not just messing about in a VM, that doesn't count and won't catch the proper experience from start to finish). This year it looks like the same mistakes have been made with Orbx central. You seem to be extremely quick to blame the user, and never your product. Nothing is perfect, it's software made by humans; of course it won't be perfect. You should be working with us to fix these bugs and paper cuts to the user experience, not just saying "Did you read the manual?" and blaming the user every time. I've never quite experienced anything quite like this and I have little desire to repeat the experience.

So I'm supposed to read through a 34 page PDF file before touching this software, which should have sane defaults and is designed to make this process easier? Is that honestly your response? No, I shouldn't have to do that. The application should behave correctly with the default that it picks, and should warn me if the defaults may lead to problems. That's good design. Did you read every piece of documentation for Chrome/Firefox/Edge before using it, or did you just use it and expect it to work? Same with Windows? X-Plane? I highlight terrible user experiences and this passive-aggressive three liner is the response? Okay, great. So now I've been stuck at 79% for the past hour. This is all that appears in the log repeatedly: 2020-03-08T18:35:33.389Z [INFO] [Saturn] - gbr-south-xp11: 79.00% Downloaded: 26.44 GB / 26.98 GB (0 B/s). Extracted: 31991 / 32249. Converted: 11675 / 11880.

So I just gave this another go after leaving it for several hours and the progress bar not moving at all. It seems the Orbx central app will just dump however much data it feels necessary into /tmp for some reason. Why it does this I'm not too sure, but at no point did I instruct it to download anything there. The trouble is that my /tmp partition is 8gb in size, which is far beyond fine for my day-to-day needs, but far below the requirement for the files I'm attempting to install. Orbx Central does not check the size requirements of where it's dumping files before it goes ahead and starts doing its thing until /tmp is full. Come on guys, this is ridiculous: I never at any point in time told Orbx to put anything in /tmp. I thought everything was going into my xplane installation so I didn't think the size of /tmp would be an issue. A lot of distros will set /tmp to RAM and max it at 50% of the system RAM. You should absolutely not be putting massive files in here. You should check you have basic capacity of the filesystem before doing any file operations. This is the basics here, guys. If you need 16gb of space but only have 8, then obviously that isn't going to work. I continue to be disappointed in the quality and user experience of this product, and the absolute lack of basic testing on Linux. From corrupted archives and outright incorrect instructions last year, to an app which doesn't do basic sanity checks before barfing files all over my filesystem without asking first. It seems to me that the testing goes as far as installing the app and allowing it to start, but not actually using the product, like I have to. So I clear out the mess left in /tmp, mount /tmp somewhere else, I delete the config files for Orbx central, and restart so we should be in a clean state. I'm getting "connection interrupted" again but hopefully the app will make some progress now.

Similar issues here with GB Central. Just came back to trying to use this product after a year. Happy to see there is finally a user friendly way of doing this on Mac/Linux. Kinda frustrated these problems have come about. The log file isn't very interesting... 2020-03-08T11:54:02.179Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.205Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.249Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.411Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.550Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.553Z [INFO] [Saturn] - gbr-central-xp11: 20.00% Download Interrupted 2020-03-08T11:54:02.578Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.672Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.852Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:02.987Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.012Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.273Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.273Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.309Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.472Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.621Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.639Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.669Z [INFO] [Saturn] - gbr-central-xp11: 20.00% Download Interrupted 2020-03-08T11:54:03.740Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:03.965Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.048Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.075Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.316Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.325Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.370Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.541Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.671Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:54:04.701Z [INFO] [Saturn] - Connection interrupted... Retrying. Although earlier I supposedly had 29% of the file, which doesn't make a lick of sense to me: 2020-03-08T11:32:35.624Z [INFO] [Saturn] - gbr-central-xp11: 29.00% Download Interrupted 2020-03-08T11:32:35.737Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.742Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.761Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.772Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.826Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.881Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.884Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.900Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.907Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:35.941Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:36.737Z [INFO] [Saturn] - gbr-central-xp11: 29.00% Download Interrupted 2020-03-08T11:32:36.859Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:36.863Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:36.896Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:36.897Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:36.950Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:37.006Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:37.010Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:37.028Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:37.036Z [INFO] [Saturn] - Connection interrupted... Retrying. 2020-03-08T11:32:37.071Z [INFO] [Saturn] - Connection interrupted... Retrying.