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Enzo Augusto

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Everything posted by Enzo Augusto

  1. True, I hadn't tried the VPN informed by him, because you also didn't know about the VPN, I believe, but the important thing is to have solved it and thank you very much.
  2. Good night Sr. Doug Sawatzky, I was browsing the internet and saw a comment about the VPN, it's not really the Orbx server by the looks of it, I don't know exactly what it is, but the VPN was the solution, excuse my frankness but you know about this possible solution could have warned me anyway thank you very much for your attention.
  3. Good afternoon friends, I recently opened 2 topics asking for help about low speed Download problem on Orbx Central, my connection is normal and everything I need from applications to games (MSFS) is downloaded super fast, except the Orbx products that I stayed connected for 4 days to download the library, then in Base Pack 2 days and nothing, speed between 40kps and 80kps when it doesn't interrupt often, the topics the moderators didn't give a solution and were closed, in the second topic the moderator asked me to open a ticket to support, I had already done it and did it again, after almost a week I was told that they couldn't help me and that I should keep trying, anyway, disappointing support for the greatness of the Orbx. Here's the solution I found, I connected my network via VPN, in my case my anti virus Kaspersky has VPN connect (pay) and I put the server in Australia and I was able to download all the products at high speed, I know that there are free VPN programs, so if you have the problem try this way. Hugs to everyone.
  4. Good night Ed Correia, thank you very much for your attention, I already opened a ticket on December 5th now, but I didn't get back, anyway I'll do it again. Thank you very much
  5. Good evening everyone, especially Mr. Doug Sawatzky (moderator). Mr. Doug Sawatzky, I appreciate your time and attention but I didn't understand why you closed my topic, I was expecting help as I reported the problem, I've been a fan of Orbx for many years and I just want some help, you won't always read what you want. likes, critiques are part of it and my critique is based on real what is happening, I hope and believe that you are able to help once be a moderator, not simply close a topic without any sum in it, when I informed not to buy the products anymore, it is not for the quality, but because I'm not able to access the ones I bought and it's my right, you informed that the problem is not in the Orbx servers, where can it be then? I'm not the first or the last to have this problem and all the topics about it there was no help from Orbx, on the contrary the answer was always that you are aware and looking to fix it, so how can you help me? After you help me and therefore everyone who has this problem, feel free to close the topic. Thank you in advance for your attention Enzo Augusto S. Costa
  6. Thanks friends for your attention, as Orbx is unable to solve this, it is more concerned with making sales partnerships with other producers than solving internal problems, as I said before, all Orbx partners will not see any money from me, policy and quality zero.
  7. I'm an old Orbx customer, I see in the forums several people complaining about the slow download of the products purchased without a solution, when an Orbx representative answers says they are solving, but I see complaints since 2016 and so far nothing. I have the habit of formatting my computer every time a new version of Prepar3D comes out and I install everything new, I realize that there are days that I install all my products in at most 1hr and there are days that take longer, but it seems that the server is running down overcoming ineffective, since yesterday (24 hr) I've been trying to download the Libraries for later on the others (base, vector, regions...) my connection is normal, (223.97 mbps Download, 56.91 mbps Upload, 16 ms latency, 23 ms Jitter ), I understand that there are times when the server is more in demand and its efficiency decreases, but Orbx has had this problem for years and it never solves it, I am part of one of the largest MSFS scenario companies and we place a lot of priority on product quality, support and especially the delivery, we have changed servers recently because some customers complained about the slowness, we are not better than anyone else but we know the importance of our customers, so priority is given to your customers, because despite working with products for the MSFS still haven't migrated because of PMDG, but if I'm going to continue with this terrible server, I won't buy more products from you and your partners via Orbx Central. Obs. Sorry for my English, but I'm using a translator.
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